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Get Help

If you are having trouble getting Webamp to work on your site, you're welcome to stop by our Discord and ask for help in the #webamp channel, however we ask that you use the guide below to ensure you are providing enough information to help us help you.. The more information you can include the more likely someone will be willing to take time from their day to help you.

Describe the problem you are having clearly​

A clear description of the problem you are having is the most important part of enabling someone to help you. Please include:

  1. What exactly are you doing when the problem occurs?
  2. What do you expect to happen?
  3. What actually happens?
  4. What have you already tried to fix the problem?

Include error messages​

Check your browser's console. Are there any error messages? Copy/paste the whole message and include it along with your question.

Include screen shots​

In addition to describing the issue you are seeing, help make it unambiguous by including a screen shot or video screen recording of the behavior/error you are seeing.

Share your code​

Is your code somewhere that others can see it? If not, please paste the relevant code into Discord or put it somewhere online where you can share a link to the code. A Github Gist can be useful for this.

Let us try it​

Can you make the broken version of your code publicly available somewhere where others can reproduce the issue you are seeing?